Payments

How buyers pay, how sellers get paid, fees, refunds, and disputes. If you don't see your answer here, write to support@trevul.com.

For buyers

How do I pay for a listing I won?

You don't need a payment method on file to bid or buy — winning an auction or completing a Buy It Now gives you an invoice instead of an automatic charge. Open the invoice from your order page or the email we send you, then pay it with a card (Stripe) or a one-time PayPal/Venmo checkout, whichever the seller accepts. The listing has already shipped once you win; pay promptly so the seller can send it.

How do I pay an invoice?

Card payments run through Stripe right on the invoice page — no need to save a card in advance. PayPal and Venmo are one-time checkouts (PayPal's hosted flow) — nothing is saved on either rail for future purchases. Each invoice shows only the methods that specific seller accepts.

You still need a Stripe card on file if you plan to sell — that card is what Rumblebid bills for seller fees (see Fees & credits), separate from how buyers pay their invoices.

What if my payment doesn't go through?

The invoice just stays unpaid — nothing is charged and you keep your card details, so retry with a different card or method right on the invoice page any time. If you can no longer complete the purchase, either side can ask to have the invoice cancelled before it's paid. See Cancellations & refunds for the full play-by-play.

For sellers

How do I receive payments?

One setup screen, three options — set up any of them from Settings → Payments → Selling:

Bank account for card payments — a short identity + bank-account form, right on Rumblebid. Funds settle to your bank on the standard schedule (typically 2–7 business days after the buyer's payment clears). You can start listing before completing this; payouts queue until you do.
PayPal — drop your PayPal email, no business account required. PayPal-paying buyers' funds land directly in your PayPal balance the moment they pay; Rumblebid doesn't sit in the middle. Setting up PayPal also enables Venmo (same balance, no separate setup).

Setting up more than one maximizes the buyers who can purchase from you. You can turn any method on or off any time from the same Settings tab, as long as at least one stays on. Buyers see what you accept on every listing.

What's the Rumblebid fee?

9% of the final sale price, with a $1.00 minimum applied when 9% would be less than $1.00. The same fee applies on both methods. The seller's payment-processor fee (Stripe's 2.9% + 30¢, or PayPal's published rate) is separate; Rumblebid absorbs neither.

Disputes

Working it out

Try to resolve directly with the other party first using Rumblebid messaging. If you can't, email support@trevul.com with the order number; we'll respond at our discretion.

External remedies

For card payments, you can dispute the charge with your card issuer (chargeback). For PayPal payments, use PayPal's Resolution Center. These are the buyer's relationships with their payment provider — Rumblebid is not party to them.

For the binding legal terms, see our Terms of Service §7 (Payments, fees, and payouts) and §10 (Returns, refunds, and disputes). This page is plain-language; the Terms control if there's any conflict.